Privacy Policy

Peakline Innovations, LLC ("Peakline Innovations," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have.

This Policy applies to information we process in connection with our website at peaklineinnovations.com, our online communications, and the software development and related services we provide (collectively, the "Services"). It does not apply to third-party websites, products, or services that we do not own or control.

By using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Services.

Information you provide directly

When you contact us, request information, or otherwise communicate with us — for example, through our contact form or by email — we collect the information you choose to provide. This may include your name, email address, company or organization name, and the contents of your message.

Information collected automatically

When you visit our website, certain information may be collected automatically by us or our hosting and infrastructure providers, including your IP address, browser type and settings, device and operating system information, referring and exit pages, the dates and times of your visits, and similar diagnostic and usage data contained in server logs.

Cookies and similar technologies

We and our providers may use cookies, local storage, and similar technologies to operate the site, remember your preferences, and understand how the site is used. See the "Cookies & Tracking Technologies" section below for details and your choices.

Information from third parties

We may receive information about you from service providers that support our website and communications (such as our hosting provider), and, if applicable, from analytics providers or other partners. We combine this information with the information described above to operate and improve the Services.

We do not intentionally collect special categories of sensitive personal information (such as government identifiers, precise geolocation, health, or biometric data) through the Services, and we ask that you not submit such information to us.

We use the information we collect to:

• respond to your inquiries and provide the Services you request;
• operate, maintain, secure, and improve our website and Services;
• communicate with you about your inquiries, projects, and, where permitted, news and offerings that may interest you;
• monitor and analyze usage and trends to improve user experience;
• detect, prevent, and address technical issues, fraud, abuse, and security incidents;
• comply with legal obligations and enforce our agreements and policies; and
• establish, exercise, or defend legal claims where necessary.

If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, we process your personal data only where we have a valid legal basis to do so. Depending on the context, our legal bases include:

• Consent — where you have given us consent to process your information for a specific purpose (which you may withdraw at any time);
• Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you;
• Legitimate interests — where processing is necessary for our legitimate interests (such as operating, securing, and improving the Services), provided those interests are not overridden by your rights and freedoms; and
• Legal obligation — where processing is necessary to comply with a legal obligation to which we are subject.

We do not sell your personal information for money. We may share personal information in the following circumstances:

• Service providers and subprocessors — with vendors who perform services on our behalf (such as hosting, infrastructure, email delivery, and analytics), bound by obligations to protect the information and use it only as directed;
• Legal and safety disclosures — when we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Peakline Innovations, our users, or others;
• Business transfers — in connection with, or during negotiations of, any merger, financing, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, in which case personal information may be transferred as part of the transaction; and
• With your direction or consent — when you ask us to share information or otherwise consent to the sharing.

Cookies are small text files placed on your device; local storage and similar technologies serve comparable purposes. We use strictly necessary technologies to operate the website (for example, to remember display preferences such as theme) and may use functional or analytics technologies to understand and improve how the site is used.

You can control cookies through your browser settings, including deleting or blocking them, although some features of the site may not function properly if you do. Where required by law, we will request your consent before using non-essential cookies or similar technologies.

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no common industry standard for DNT, our website does not currently respond to DNT signals. We do, however, honor recognized opt-out preference signals (such as Global Privacy Control) where legally required, as described in the California section below.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, respond to and document inquiries, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

The criteria used to determine our retention periods include the nature and sensitivity of the information, the purposes for which we process it, and applicable legal, accounting, or reporting requirements.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include, where appropriate, encryption in transit and access controls.

However, no method of transmission over the Internet or method of electronic storage is perfectly secure. While we strive to protect your information, we cannot guarantee its absolute security, and you provide information to us at your own risk. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

We are based in the United States, and the information we collect may be processed in, transferred to, and stored in the United States or other countries that may have data-protection laws different from those in your jurisdiction.

Where we transfer personal data out of the EEA, the United Kingdom, or Switzerland, we rely on appropriate safeguards recognized under applicable law — such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum — or another lawful transfer mechanism. You may request more information about these safeguards by contacting us.

Depending on where you live and applicable law, you may have rights regarding your personal information, which can include the right to access, correct, delete, or obtain a copy of your information; to object to or restrict certain processing; and to withdraw consent. We describe region-specific rights below.

To exercise any right, contact us using the details in the "How to Contact Us" section. We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your rights. We may need to verify your identity before fulfilling a request, and in some cases an authorized agent may submit a request on your behalf.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), provides you with specific rights regarding your personal information.

Categories of information

In the preceding twelve (12) months, we may have collected the following categories of personal information: identifiers (such as name, email address, and IP address); commercial or professional information (such as company name and the contents of your inquiries); and Internet or other electronic network activity information (such as usage and device data). We collect this information from you directly and automatically through your use of the website, and we may disclose identifiers and internet-activity information to our service providers for business purposes.

Your California rights

• Right to know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it;
• Right to delete personal information we have collected from you, subject to certain exceptions;
• Right to correct inaccurate personal information;
• Right to opt out of the "sale" or "sharing" of personal information as those terms are defined under the CCPA/CPRA; and
• Right to limit the use of sensitive personal information.

Sale or sharing of personal information

We do not sell your personal information for money, and we do not knowingly "sell" or "share" personal information as those terms are defined under the CCPA/CPRA. We honor recognized opt-out preference signals, such as the Global Privacy Control, where applicable. You may submit a "Do Not Sell or Share My Personal Information" request by contacting us using the details below.

Non-discrimination and Shine the Light

We will not discriminate against you for exercising any of your CCPA/CPRA rights. California's "Shine the Light" law (Civil Code § 1798.83) permits California residents to request information about disclosures of personal information to third parties for those parties' own direct-marketing purposes. We do not disclose personal information to third parties for their direct-marketing purposes.

Residents of certain other U.S. states — including Virginia, Colorado, Connecticut, Utah, and a growing number of others — may have rights under their state privacy laws similar to those described above, such as the right to access, correct, delete, and obtain a portable copy of personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling.

We extend these rights to residents of states where they apply. To exercise them, contact us using the details below. If your request is denied, you may have the right to appeal; our response will explain how to do so where applicable.

If you are located in the EEA, the United Kingdom, or Switzerland, you have the following rights with respect to your personal data, subject to applicable law:

• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure ("right to be forgotten");
• the right to restrict processing;
• the right to data portability;
• the right to object to processing based on legitimate interests or for direct marketing; and
• the right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

For the purposes of GDPR, Peakline Innovations, LLC acts as the data controller of personal data processed about visitors to our website, and as a processor where we handle personal data on behalf of our clients under a services agreement. You also have the right to lodge a complaint with your local data-protection supervisory authority.

Our Services are intended for a general business audience and are not directed to children. We do not knowingly collect personal information from children under 13 (or under the minimum age required by your jurisdiction, such as 16 in parts of the EEA/UK), consistent with the Children's Online Privacy Protection Act ("COPPA") and other applicable laws.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Where permitted, we may send you communications about our Services. You can opt out at any time by following the unsubscribe instructions in any such message or by contacting us directly. We will still send you non-promotional, transactional, or relationship messages, such as responses to your inquiries. We handle commercial email consistent with the CAN-SPAM Act and other applicable laws.

We do not engage in automated decision-making that produces legal or similarly significant effects about you without human involvement. If this changes, we will update this Policy and provide any additional disclosures required by law.

Our website may contain links to third-party websites, products, or services that we do not operate or control. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the "Last updated" date at the top of this page. Material changes may be communicated through additional notice as appropriate. Your continued use of the Services after an update indicates your acceptance of the revised Policy.

If you have questions about this Privacy Policy, wish to exercise your rights, or have a data-protection concern, you can reach us at:

• Peakline Innovations, LLC
• Email: support@peaklineinnovations.com

You can also review our Terms of Service, which govern your use of the Services.